Keep Google reviews and replies together.
See incoming reviews, find unanswered feedback, and publish responses from AfterSay. Write replies yourself or use drafts that consider both the star rating and what the customer actually wrote.
AfterSay · Reviews & reputation
Make customer feedback part of the routine.
AfterSay helps local businesses stay on top of what customers say after the sale. Bring Google reviews into one place, ask for feedback consistently, respond in your business’s voice, and give service problems an owner instead of letting them disappear.
A Code Wize product. Explore it at aftersay.app.
What you can do with AfterSay.
Build a consistent request routine.
Send a review-request email from the customer record, customize the copy, and use an optional one-time reminder. Request history shows lifecycle states such as queued, sent, clicked, and opted out. Customer import and API ingestion support bringing customer records into the workflow.
Choose where automation belongs.
Set different reply behavior by star rating: Manual, AI Drafts, or Autopilot publishing. Configure business context, tone, preferred length, and an optional publishing delay. Keep sensitive or unusual feedback in a human-reviewed workflow.
Give service problems an owner.
Collect private feedback and track it as New, In Progress, or Resolved. Assign a follow-up owner and date, record resolution notes, and use AI-assisted follow-up suggestions without automatically sending them.
Know what needs attention.
Use an explainable reputation score, attention items, Google activity, and a weekly owner briefing to guide your routine. Compare current Google ratings and review counts for a small set of local competitors.
Bring social proof to your website.
Request first-party testimonials with optional customer photos, select what to publish, and embed published testimonials on your site. A Google rating badge gives you another way to show current review information where customers are making a decision.
From completed job to customer follow-up
A front desk, office manager, technician, or owner can use the same repeatable routine rather than remembering who has already been contacted.
Ask after the experience
Use the customer record to send a clear review request and, if appropriate, one reminder.
Review the response
Check new Google reviews and unanswered feedback in one place.
Reply with the right level of control
Write a response, review an AI draft, or use the automation rules you have deliberately enabled.
Close the service loop
Assign private feedback for follow-up, record the resolution, and review attention items in the owner briefing.
Decide who owns the reputation routine.
Plan access to the Google business locations you manage, identify how customer records will reach AfterSay, and choose who reviews replies and recovery tasks. Set your business voice and reply modes before enabling automatic publishing. Website badges and testimonials also need someone authorized to add the embed to your site.
Support a real customer experience. Don’t manufacture one.
AfterSay helps organize requests, replies, and recovery; it does not guarantee more reviews, higher ratings, or better search rankings. Request honest feedback, respect opt-outs, and follow the review platform’s rules. Private recovery is a way to resolve problems—not a substitute for allowing honest public feedback.
Questions
before you start.
Practical answers about AfterSay.
Do replies have to be automated?
No. You can reply manually, use AI drafts for review, or enable Autopilot. Behavior can differ by star rating, so automation is a deliberate choice rather than an all-or-nothing setting.
Is customer recovery the same as a help desk?
No. It is a lightweight feedback workflow with status, an optional assignee and follow-up date, and resolution notes. It helps a small team own the next action without presenting itself as a full support-ticket platform.
Can we display testimonials on our own website?
Yes. AfterSay supports requesting and publishing first-party testimonials, including optional customer photos, and embedding published testimonials. It also offers a Google rating badge for your website.
Is AfterSay only useful for one location?
The product supports keeping a consistent reputation routine across locations. Review which locations your team manages and who should own replies and follow-up before setting up that routine.
Explore AfterSay on its own site.
Visit the official website for current product details and account access. These links take you directly to the product, not to a custom-development inquiry.
Visit aftersay.app